I just finished listening to:
Patterson, Kerry, and Joseph Grenny. Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. 2 edition. New York: Business, 2011.
There were many helpful suggestions in the book. Here are some questions I need to ask myself during crucial conversations:
- What do I really want?
- Am I engaged in silence, violence, or dialogue?
- How can I make this conversation safe?
- What stories am I telling myself about this person that are skewing my perspective?
- What is the common ground we share on this topic?
Perhaps you have read it, or another book similar to it. What would you add?